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Yotpo is the largest of the eCommerce review platforms, but we don’t recommend them for most companies. Founded in 2011, Yotpo was one of the earliest review platforms, and they have used that early start to become the dominant reviews platform. However, in conversations with customers, there is a sense that the company has rested on their laurels and stopped innovating. Customers also complain about their high prices and widget which slows page speeds. Customers did like their survey flow which allows for survey responses in the email itself. It also has loyalty / rewards functionality so that you can manage both reviews and loyalty in a single platform, but we recommend using best-in-class offerings for each rather than a single platform.
Best for: Medium ($10M+ revenue) and Enterprise ($50M+ revenue) size companies
Yotpo is primarily a platform for collecting and displaying customer reviews and is one of the largest. It also offers loyalty and referral functionality and has an SMS offering (after it acquired SMSBump).
Yotpo offers tiered pricing based on the number of orders per month. They recently lowered their pricing so that it is more competitive at higher order volumes, but we still think there are better alternatives when it comes to review platforms.