Reamaze is a super affordable help desk product. It was purchased by GoDaddy in 2021, and has a similar eCommerce focus and UI to Gorgias but at a significant discount. They are well known for their live chat feature. On the low end, we typically recommend Help Scout (better UX) and for more established stores we typically recommend Gorgias (better automations). That said, Reamaze is not a bad option for an affordable customer service platform. Reamaze customers include Caulipower, Caraway Home, and Roark.
Read our full guide on: Customer Support Platforms 🙏
Best for: Small ($1-10M), Medium ($10-50M revenue) size companies
Reamaze is an affordable customer service platform that gives companies a help desk, knowledge base, and chat bot. It’s priced great for small and medium sized teams.
Lu Wang started Reamaze, a multi-channel help desk software company, in 2012 with two co-founders - a technical co-founder and a marketing co-founder. They raised a small $500k round from friends and family to fund initial development costs. In 2013, Wang sold a previous SaaS app startup to GoDaddy and went to work there for a few years. In 2016, after leaving GoDaddy, Wang came back full-time to Reamaze. Reamaze initially gained traction through organic growth on ecommerce platforms like Shopify and BigCommerce. In 2021, Reamaze was acquired by GoDaddy making it the second startup that Lu sold to them.
Reamaze is priced per seat (support agent using the software). They have three pricing tiers: Basic, Pro, and Plus. The Basic plan pricing is $29 per seat per month ($27.55 per month when billed annually) and includes all of the core features necessary to get your help desk off the ground. The Pro plan pricing is $49 per seat per month ($46.55 per month when billed annually) and includes all of the Basic features plus the ability to manage multiple brands in one account, advanced reporting, and SMS and voice channel support. The Plus plan pricing is $69 per seat per month ($65.55 per month when billed annually) and includes all of the Pro features plus staff performance reporting and customizable staff roles, and in-chat video calls.
What does Reamaze do?
Reamaze is a help desk software that will help you organize your customer support communication across channels (email, social etc.) into a single place. They also offer a FAQ knowledge base and chat bot in addition to the core help desk product.
Is Reamaze legit?
Yes, Reamaze is legit. It’s a great option for smaller eCommerce brands looking for an affordable customer support platform.
Is Reamaze HIPAA compliant?
No, Reamaze is not HIPAA compliant.
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